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How long does it take to receive my order after placing it?
Our typical lead time ranges from three to six weeks, depending on the complexity of your order and current production schedules. We’ll provide an estimated delivery date once your order is confirmed.
Do you deliver nationwide?
Yes. We primarily serve the Chicago area, but we also offer nationwide shipping for both residential and commercial customers. Shipping costs and times vary based on location.
Is installation included in the purchase price?
Installation is not automatically included. However, we can connect you with our trusted installation partners or provide in-house installation services in select areas. Please contact us for more information.
Can I customize the size and style of my windows and doors?
Absolutely. We offer a wide range of customizable options—dimensions, finishes, hardware, and glazing—to ensure your new windows or doors perfectly fit your space and style preferences.
What materials do you use for your products?
We specialize in high-grade PVC for windows and doors, known for durability and energy efficiency. In the near future, we plan to introduce aluminum products as an additional option.
Do you offer financing or payment plans?
Yes. We provide flexible financing solutions at competitive rates. Our team will work with you to find a payment plan that suits your budget and timeline.
Are your windows Energy Star® certified?
Many of our PVC window models meet or exceed Energy Star® standards. We recommend discussing specific insulation and glazing options with our sales team for optimal energy performance.
How do I measure my window or door openings correctly?
Measure the width and height in three spots each (top, middle, bottom for width; left, center, right for height) and use the smallest measurements. For professional accuracy, our team can also perform on-site measurements.
What kind of warranty do you offer?
We stand behind our products with a comprehensive warranty covering both materials and workmanship. Specific terms and coverage length vary by product line; our sales team can provide details.
Can I see your products in person before purchasing?
Yes. We have a showroom in Chicago where you can view our latest window and door models. If you’re outside the area, we can provide detailed product photos, samples, or virtual consultations.
How secure are your doors?
Security is a top priority. Our doors feature robust frames, reinforced locking systems, and high-quality hardware. We also offer optional upgrades like multi-point locks and advanced deadbolts for additional peace of mind.
Do you provide doors and windows for commercial projects as well?
Yes. We supply both residential and commercial clients, offering a wide selection of designs that meet various building codes and safety requirements.
What is the best way to maintain PVC windows and doors?
PVC is low maintenance. Regularly clean frames and glass with mild soapy water, lubricate moving parts annually, and inspect weatherstripping for wear to keep your windows and doors in top condition.
Can I replace only the glass if it gets damaged?
In most cases, yes. If the frame is intact, we can replace the glass unit without having to install a new window or door. Contact our support team for specific guidance and replacement options.
Do you offer soundproofing options?
Absolutely. Our windows and doors can be upgraded with special acoustic glass or multi-pane configurations designed to reduce noise transmission, ideal for busy urban settings.
How do I know if I need a permit for window or door replacements?
Local regulations vary. Generally, simple replacements that don’t alter the structure may not require a permit. Always check with your local building authority or consult our team for guidance.
Why should I choose My Top Windows over other manufacturers?
We combine advanced production technology, high-quality materials, and personalized customer service to deliver products that excel in durability, security, and energy efficiency. Our Chicago-based team is committed to guiding you every step of the way—from initial consultation to post-installation support—to ensure you’re fully satisfied with your purchase.